There are many software tools and online applications to help you organise your work and collaborate with others to write documents. And if you decide you want an Intranet, wiki or project management tool, how you decide which to use?

How do you ensure that staff and clients with a disability can use your computer equipment and IT services?

It's essential to backup your documents, your emails and any other vital data your organisation relies on.

It's not uncommon for community organisations to make computers available for visitors to use. Many organisations have training rooms, some let the public use a computer to search the Internet. How can you offer this service safely and securely and make it easier to maintain these computers?

Your community organisation's staff and volunteers may need specific IT skills to get their work done. How do they get those skills? And how do you assess what training they need?

Auditing involves establishing your organisation's current ICT capacity. For example, what hardware and software does your organisation have? What skills do your workers have? What tools can help you find out, record and understand this useful information?

What decisions do you need to make when choosing software for your community organisation? How can you save money? When should you upgrade?