Affordable Computer Support Service for Small to Medium Enterprises

IXA Assist is a community service that is committed to the provision of quality, reliable and affordable computer support services to small to medium sized businesses, including health and welfare agencies. It also offers internet access, voice services and hardware provisioning at affordable prices.

IXA Assist is staffed and managed by local people for local business in most cases. It is a not-for-profit enterprise that reinvests profits back into the community to create employment and learning opportunities. Services are provided by trained staff with a broad range of skills.

Choose from the following options:

PC Assist - $199 incl. GST (per annum)

For one PC

Includes:


• Unlimited Email support
• Telephone Support (15 minutes per month)
• One on site visit per quarter (maximum of 20 minutes duration)
• Alert service (virus and critical patch updates)

Extra Assist - $292.50 incl. GST (per annum)

For up to 2 PCs

Includes:


• PC Assist options
• Unlimited Email support
• Telephone Support (15 minutes per month)
• One on site visit per quarter per computer (20 minutes duration)
• Alert service (virus and critical patch updates)
• Annual on site service (20 minutes maximum)

Office Assist - $600 incl. GST (per annum)

An Assist model for small offices

Includes the following options for a maximimum of 5 machines:


• PC Assist Options
• Unlimited Email Support
• Telephone Support (15 minutes per month/per computer)
• One on-site visit per quarter per computer (20 minutes duration per computer)
• Alert service (virus and critical patch updates)
• Annual on-site service (20 minutes maximum per machine)

Please note that an extra $82.50 (incl. GST) will be charged per additional machine (up to 20 machines). Additional support on top of package costs $60.50 (incl. GST) per hour.

Please note: All packages incur a once off joining fee of $55 (incl. GST).

Choose from the following options:

PC Assist - $399 incl. GST (per annum)

For one PC

Includes:


• Unlimited Email support
• Telephone Support (15 minutes per month)
• One on site visit per month (maximum of 20 minutes duration)
• Alert service (virus and critical patch updates)

Extra Assist - $700 incl. GST (per annum)

For up to 2 PCs

Includes:


• PC Assist options
• Unlimited Email support
• Telephone Support (15 minutes per month)
• One on site visit per month per computer (20 minutes duration)
• Alert service (virus and critical patch updates)
• Annual on site service (20 minutes maximum)

Office Assist - $1200 incl. GST (per annum)

An Assist model for small offices

Includes the following options for a maximimum of 5 machines:


• PC Assist Options
• Unlimited Email Support
• Telephone Support (15 minutes per month/per computer)
• One on-site visit per month per computer (20 minutes duration per computer)
• Alert service (virus and critical patch updates)
• Annual on-site service (20 minutes maximum per machine)

Please note that an extra $82.50 (incl. GST) will be charged per additional machine (up to 20 machines). Additional support on top of package costs $60.50 (incl. GST) per hour.

Please note: All packages incur a once off joining fee of $55 (incl. GST).

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